The situation you are probably in
The inbox is where your business actually runs, and it is the least structured system you have. Enquiries, documents and questions arrive mixed together, get answered in whatever order they were seen, and everything the messages contain stays locked in the mail account of whoever replied.
What we do about it
The agent is triggered by the email itself, not a schedule, so nothing waits. It reads what arrived, matches it to the contact and thread it belongs to, and files both the message and what it contained into a database you own. Then it answers, under a written rule: some messages it sends, some it drafts for a person, some it hands over untouched. The line between those three is yours to set and change.
Typical engagement. Three to five weeks from scope to the inbox being read and answered in production, then a monthly line to widen the rules as the edges appear.
Where this already runs
Built for a property sales business: an inbound email wakes the agent through a webhook, the message is read and ingested against contacts and conversations, and the reply goes out under written rules. The inbox became a database the business can query instead of an archive only search can reach.
Most builds of this shape start with the two-week assessment: we map the process as it runs today, cost it, and write the scope. The fee is credited in full against the build.
Start with the two-week assessmentWhat you receive.
Concrete things, not outcomes on a slide. This list is the scope of the engagement.
- 1
An agent triggered by inbound email, reading and filing every message against the right contact
- 2
A written rule for what it answers, what it drafts for a person, and what it hands over untouched
- 3
The contents of the messages landed in a database you own, not locked in a mail account
- 4
Answers in your tone, checked against what your records actually say
- 5
Handover to a named person with the whole thread attached
- 6
One log of every message read, filed and answered
A good fit when
- A shared inbox is where the work actually arrives
- Most messages fall into a handful of shapes you could name
- The answers already exist in a system or a person's head, consistently
The right starting point when
The messages carry documents that need reading. Document processing extracts what the attachments contain into the same database, so the record is complete rather than a list of filenames.
The inbox is really a sales pipeline. Lead qualification answers, asks the qualifying questions and scores what comes back, so your team works the best conversations first.
Customers ask the same questions in every channel, not just email. The chatbot answers on your site and in messaging from the same records, graded on a test set before launch.
Not sure which of these is you? Describe the process and we will point you at the right one, on this page or another.
Price it before you commission it
Put the hours the task takes today, the salary of the person doing it and any quote you hold through the payback calculator. It shows the yearly saving, the payback period and the arithmetic behind both. Free, and nothing is stored.
Run the payback numbersThings you can check.
Figures from our own systems that this service draws on. Each one names its source.
- 380+
- working screens and system connections in daily use
- 120+
- tables of business data you could export tomorrow
- 30+
- jobs that run overnight so nobody has to remember to start them
Every figure names its source. How we count. The investing system runs on a broker paper account, not real money.
Make the next AI project one the business can measure.
Thirty minutes with the founder, no slides. You will know what the right solution looks like, what it would take to build, what it should return, and which part to start with.
Replies come from a named person in Dubai within one working day.