Legal

Refund Policy

Last updated: August 2026

Early access draft. This policy is written in plain English for Decifer's early access period. It is meant to be clear, not a substitute for legal advice. Final versions will be reviewed by counsel before commercial launch. Questions to [email protected].

Scope

This policy covers the DECIFER products: Decifer Markets, Decifer Learning and Decifer Marketing. Client engagements for services (AI agents, automation, reporting and product builds) are governed by the signed statement of work for that engagement, which sets out the fee stages, what is delivered at each stage, and how either side may end the work. Where a statement of work is silent, the section on services below applies.

Early access period

During early access, DECIFER does not currently charge for access. If you have been invited to a paid early access or beta programme and believe you have been charged in error, please contact us immediately at [email protected].

Future paid plans

When DECIFER moves to paid plans, we will publish a clear and fair refund policy in advance. Our intention is to offer:

  • A 14-day cooling-off period for new subscribers. We offer this as a matter of our own policy, in every country we sell in, in addition to any rights you have under the consumer law that applies to you.
  • Pro-rata refunds for annual plans cancelled within the first 30 days.
  • Clear escalation steps if a refund request is disputed.

Service disruptions

If DECIFER experiences a significant service disruption that materially affects your paid access, we will credit your account or offer a refund at our discretion. We will communicate clearly when this occurs.

Services engagements

Service fees are invoiced in stages against delivered work. Work delivered and accepted is not refundable. If an engagement ends early, you pay for the stages completed and nothing for the stages not started. The assessment fee is credited in full against any build that follows it, as stated on the services pages.

How to request a refund

Email [email protected] with your account details and the reason for your request. We aim to respond within 5 business days.

Note: This is a draft policy for the early access period. Paid plan terms and the full refund policy will be finalised before commercial launch. Final legal review is required.