Before
One host was answering the same questions by message at all hours: what is on, what does it cost, what do I wear, how do I get home, who is coming, what do I owe. The plan lived in a group chat and changed daily.
What we built
- Built a private guest site where the plan lives in the database, not in the code, so a change made once appears everywhere
- Built a concierge on the web and in the group's messaging app that answers from the real plan and can update it, using the same write path a human uses, so there is one audit log
- Built a money system that records every charge, split and settlement, and moves no money at all, by design
- Wrote a daily bulletin and a gentle chase composed from database rows, with no model in the path, so no line can be invented
What changed
- Guests got answers at 2am without the host being awake
- Every change to the plan was logged under a name and a time
- The concierge scored 40 out of 40 on a test set of real guest questions, including seven where the right answer was to refuse
Where a person stays in charge
- The concierge refuses to claim a change it cannot verify. If a write fails, it says so.
- A nightly check that looked for gaps in the plan had its AI removed after it researched the wrong country. It is now a plain rules check, because it needs to be right and cheap, not clever.
- Document extraction has no field for a passport number, so the model has nowhere to write one down.
- Every guest's document wallet is deleted thirty days after the event.
How it is measured
The test set runs against the live database, and every answer is graded on what it must say and what it must never say. Alongside it, the host's own count of questions answered by message before and after launch.
What stays confidential
The host, the guests, the venue and the budget.
Same shape as your process?
Tell us what the equivalent task costs you today and we will tell you what this shape would take to build for you, what it should return, and where to start. Thirty minutes, no slides.
Services this came from
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