Healthcare and counselling, Singapore

Clinical intake with no AI where a client could meet it

A private psychology and counselling practice.

Before

Clinical time was being spent on administration: answering the same questions before a first session, screening, scheduling, reminders and follow-up. Every one of those touches sensitive personal information, so nothing could be automated carelessly.

What we built

  • Built a free clarity check using three validated screening instruments, scored by arithmetic against published clinical cutoffs
  • Automated the administrative edge only: the emailed report, the practitioner notification, and a follow-up sequence on day three and day seven
  • Built twelve self-help tools and a crisis page with real helpline numbers
  • Kept every result explicitly non-diagnostic, in the interface, in the email and on every condition page

What changed

  • Enquirers get a structured, plain-language report within minutes
  • The practitioner sees the screening result in the notification subject line, so triage happens before the email is opened
  • Follow-ups go out on their own, and the practitioner is copied on every one

Where a person stays in charge

  • There is no AI anywhere a client can touch it. No chatbot, no model-scored assessment, no triage by a model.
  • The only AI in the project is a separate content agent for the blog. Its validator blocks any unsourced statistic, bans diagnostic claims, and forces a crisis link on any article that touches crisis terms.
  • The highest-risk screening question is stored in its own column so it can never be lost in a score.

How it is measured

Administrative minutes per new enquiry, counted by the practice before and after. Enquiry-to-booking rate tracked in the pipeline.

What stays confidential

The practice, the practitioner, client numbers, and anything at all about any individual client.

Same shape as your process?

Tell us what the equivalent task costs you today and we will tell you what this shape would take to build for you, what it should return, and where to start. Thirty minutes, no slides.

Make the next AI project one the business can measure.

Thirty minutes with the founder, no slides. You will know what the right solution looks like, what it would take to build, what it should return, and which part to start with.

Replies come from a named person in Dubai within one working day.